Wells Fargo Bank

Reviews

• ★ ☆ ☆ ☆ ☆
  Arrived at the bank at 5:30 pm when approached in line by male banker if I had a straight deposit. I told him no but can you help with foreign currency? He said the clerk was on a break for another 5 min and checked with a teller if she might be able to help me. He returned by saying all foreign currency transitions close at 5:00 pm. Since I needed the currency right away I asked if there was anyway they could make an exception. He said no. I then asked can I go to another Well's Fargo bank in Belmont or Burlingame in the next 20 min to get it there. He said no it's a Well's Fargo policy to end at 5:00. So before returning home at 5:55 pm I hurried into the Wells Fargo Broadway Burlingame branch to see if by chance they could accommodate my request. Their answer.... "sure we can how much do you want!" I spoke to a premier banker as I left to explain the treatment I got in Foster City and she said there is no such policy to end trading of foreign currency at 5:00 pm at any of the branches! I would call that very bad business from the Foster City branch
  By Donna Avakoff, March 10, 2018
• ★ ★ ★ ★ ☆
  Friendly, helpful staff when you have to walk in the branch to get service. Wait is never that long. There is usually a greeter who greets and points you to next available teller. This branch has bilingual staff that does speak Chinese (Cantonese and Mandarin).
  By Karen V Chin, August 07, 2017

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